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Shipping & Returns

Shipping & Confirmation:

Shipping is FREE!

- After you place your order with us, we will send you a confirmation email. When the item is verified in-stock at the manufacturer's warehouse (1-2 days), the manufacturer will ship the item to your shipping address to arrive within 5-7 business days. We will send you tracking information within 24 hours of the item leaving the warehouse. If you don't receive a tracking number by three business days after your order, please email us. 

- If your item is on backorder, we will send you an email with an estimate of when the item will be back in stock. 

 

Returns:

- Returns are FREE!

- If for any reason you are not happy with your item just email returns@portablehottubuniverse.com within 30 days of your order and we will send you the instructions for returning the item. We will cover all return shipping costs AND we will refund you the full price of the item plus 10%, just for trying our product. We're that sure you will be in love with your hot tub!

 

Damages:

- Please inspect the box carefully when it arrives and take photos of any dents or damages if you notice any. Also inspect the hot tub after you open it for any damages. If it arrives damaged or defective, please send photos to returns@portablehottubuniverse.com and we will process an insurance claim on your behalf.

 

Order Cancellation: 

If you change your mind and have to cancel your order after 48 hours of order placement but before it has left the warehouse, there will be a $20 re-stocking fee

 

Warranties:

If you have a question about the warranty of an item or to make a claim, please email us at returns@portablehottubuniverse.com and we will answer any questions. Refer to the manufacturer's warranty of the item for length and coverage. 

 

Images and measurements disclaimer: We try to provide you with the highest quality images and most accurate product descriptions available. However some colors may vary slightly depending on the screen you're viewing, and some measurements may be rounded off. If precise measurements are critical to you, just send us an email and we can verify everything for you - no problem.

Please note: we are not responsible if the colors or measurements vary slightly from the website descriptions :)

 

We love our customers! :-)